ORDER BY PHONE: 1-888-826-8695
Free Domestic Shipping on orders over $49.

Shipping & Returns

Orders

Do you charge sales tax?

Sales tax is charged only when the shipping address is within the state of Nevada (Currently 8.1%).

How do I cancel or change my order??

If you need to cancel or modify an order, please call us toll free at 1-888-826-8695. Leave a message if you call after business hours. To cancel an order we need your order number and last name. We will make every attempt to cancel or change your order if it has not already been shipped - we will place the order on hold, then call you to confirm your cancellation.

Returns

What is your return policy?

If for some reason you are unsatisfied with your purchase, you have 90 days from the date of purchase to make the return. A refund to the original payment method used will be issued once the product has been returned and received. TanTowel is not responsible for shipping or delivery charges for any returned/exchanged products and they will not be part of your refund.

Tracking

When will I receive my order?

Depending on your selected shipping method and location - shipping Ground may take between 5-7 business days for transit upon processing. Orders must be placed before 12:00 PM (PST) in order to be processed that same day. All orders after 12:00 pm (PST) will be processed the following business day. The day your order is processed does NOT count as a transit day.

How can I track my order?

If you leave us your e-mail address at checkout, tracking information will be sent to you. Online order tracking is available through FedEx only. For tracking FedEx shipments, please click here. You will be re-directed to the actual shipping carrier websites. Regarding other shipments, you may also call us at 1-888-826-8695.

Payment

What are my payment options?

For your convenience we accept the following major credit cards: Visa, MasterCard, American Express, and Discover. We also now accept PayPal payments, to use this method select the "checkout with PayPal" button. All online payments made via credit card are processed with Authorize.net for your security.

Orders submitted using payments made with a Business or Personal Check are listed as "Order Received". Customers must mail check payment in the exact amount of the order to: TanTowel Inc., 2667 West Cheyenne Avenue, North Las Vegas, NV 89032. Once payment is received and cleared orders are then shipped to the address listed on the received order information.

Shipping and Autoship

Disclaimer: Once orders have left our facility, TanTowel® is no longer responsible for packages. Any disputes (unreceived packages, damaged goods, etc.) or claims must be filed by the ordering customer through the Shipping carrier directly.

What is Autoship?

Autoship is an easy way to make sure you never run out of your favorite products, you will automatically be billed and shipped your specified order every 30 or 60 days. By signing up for Autoship, you can use the associated discount code to receive a percentage off your total purchase at checkout. Your discount will still apply for each Autoshipped order billed and sent to you thereafter. If you ever need to modify your order, cancel your order, or change your delivery information – please contact us immediately at 1-888-826-8695. Leave a message if you call after business hours and we'll get back to you.

What are my shipping options?

FedEx, or USPS are the only shipping methods TanTowel® offers. Options can be viewed during the checkout process.

  • USPS, (The United States Postal Service) does not provide tracking information, and they do not guarantee delivery time. By choosing USPS as your shipping provider, you as the customer assume full responsibility for your shipment once it leaves our facility. Tantowel® will not refund, reimburse or resend packages that are lost or damaged. The customer must file any disputes and/or claims directly with the United States Postal Service.
  • For expedited or express shipping: Call us toll free at 1-888-826-8695. Please leave a message if you call after business hours.
How do you calculate shipping charges?

Shipping charges vary by weight and destination. To find exact shipping costs for you, a shipping calculator is available as soon as an item is placed in your shopping cart, and you begin checkout. Just enter your ZIP Code in the field provided, and shipping charges will automatically be displayed for you.

Do you offer free shipping?

Yes, orders of $49.00 or more qualify for free Fed-Ex Home Delivery Shipping. Under your shipping options, select "Fed-Ex Home Delivery Shipping (Orders $49+ Ship Free) for $0.00." If your order amount is below $49.00, the cost for Fed-Ex Home Delivery Shipping will be $9.95. This shipping option is unavailable for international orders.

Do you ship orders internationally?

Yes, we do ship internationally – however, at this time we only accept international orders placed with payment from a United States issued debit or credit card, unless you pay through PayPal Express Checkout. Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. TanTowel is not responsible for these actions or any reimbursement of customs fees or taxes.

Do you ship to P.O. boxes, APO & FPO addresses?

Yes, please select United States Post Office (USPS) for your shipping method when shipping to a P.O. box or APO/FPO address. Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. TanTowel® is not responsible for these actions or any reimbursement of customs fees or taxes.

Can I correct my shipping address after my order has been placed?

Please contact us immediately with any address corrections. Most orders are shipped same day, and incorrect information will delay receipt of your package. Customer billing and shipping addresses are entered as is. Tantowel® cannot be held accountable for an incorrect delivery address. The ordering customer is responsible for any and all additional delivery interceptions or exceptions that require an additional charge for re-routing.